We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you our warehouse address to ship the items back to us. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-refundable items
In our refund policy, we'd like to highlight a specific exception related to shipments handled by ecommerce fulfillment partners that utilize USPS, DHL eCommerce and UPS eCommerce for the final mile delivery. These partners have successfully negotiated a significantly reduced outbound shipping rate with us. That is why, it's essential to note that we don't have access to the "return to sender service".
Here's how it works:
Shipments under 1 pound that become undeliverable due to reasons such as an incomplete address or customer refusal are typically handled by the customer's local post office. In such cases, the local post office may choose to destroy the shipment.
Shipments weighing over 1 pound that cannot be delivered are returned to our local post office, but there is a cost associated with releasing these packages to the client. USPS charges fees for these packages, and these fees often amount to 2 to 3 times the original shipping cost per shipment. This cost needs to be covered by the customers if the mistake is on their end.
Given the high cost of return shipping, many of our clients opt to let the local post office destroy the shipment instead of paying the return shipping fees, in all these cases unfortunately we cannot offer refunds.
It's important to note that there are alternative services available that do not rely on USPS for final delivery. However, these alternative services typically come at a higher cost for each daily shipment.
We hope this information clarifies our policy regarding USPS return to sender charges for your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.